We process orders as we receive them and usually ship them within 48 hours. Our shipping and handling fee for saunas are $50. We ship orders until 4:00 pm EST M-F, except U.S. holidays. The Silver & Black sauna box weighs 33lbs and the BOX dimensions are 28x21x12. If you have any questions please contact us.NOTE: If by chance our shipping department shows your address to be invalid for any reason, we will attempt to contact you to confirm your correct shipping address. We will attempt to contact you three (3) times after that your order will be canceled. If your address turns out to be undeliverable you may be responsible for any additional shipping costs.
SHIPPING WITHIN THE CONTINENTAL U.S.:
We mostly ship with FedEx. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). We are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue. For additional protection against loss or damage, we recommend you purchase a signature service at the time your order is placed (for an additional fee). Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply.
SHIPPING OUTSIDE THE CONTINENTAL U.S.:
Including Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories (i.e. Puerto Rico)
The cost is $125.00. If you have shipping questions please email us (firstname.lastname@example.org) or call (1509 997-5433) before you order.
-INTERNATIONAL SHIPPING RATES:
We ship internationally by using DHL, UPS or FedEx. International items are considered custom order and the shipping/ conversion cost is non refundable. International shipping time varies depending on your location, on average you will most likely receive your sauna in 14-20 days.
The recipient of the international shipment, is wholly responsible for resolving ALL customs charges and fees. If you refuse to resolve any customs issue that is either out of our control or out of the parcel carriers’ control and results in the package being held at customs, then you forfeit any possible reimbursement of the product cost and/or shipping cost. International are items are considered custom order and the shipping/ conversion cost is non refundable.
Returns and Refunds
30 Day Guarantee – Easy Return
**YOU MUST AUTHORIZE ANY RETURNS WITH US
PRIOR TO RETURNING THE ITEM(S)**
Unused/Unopened Returns: If the items you purchased are ‘unused and unopened’* and you’re not completely satisfied, please call 1 509 997-5433 within 30 days of the shipping date to get an approval authorization. After you receive your authorization, you may return the item to us for a refund of your purchase price less restock fee/ shipping and handling. When we receive your return, you will be refunded by the same method as the purchase was made.
*’Unused and unopened’ means there are no signs of usage, all seals are intact, and all paperwork and packaging is present.
**If you’re returning an item due to an error on our part, we will refund you the purchase price of the returned item(s), the original S/H charge plus the cost of return postage (not to exceed the original shipping cost).
Gently Used/Opened Returns: If the items you purchased are used and/or opened and you’re not completely satisfied, please call 1 509 997-5433 within 30 days of the order date to get an approved authorization. Items that are damaged, missing or damaged packaging/paperwork or items that show excessive wear, may not be approved for return. After you receive your approved Authorization you may return the item to us for a refund of your purchase price less shipping, handling and the restocking fee ($100). You are responsible for return postage and securely packaging and shipping the returned item(s). When we receive your return, you will be refunded by the same method as the purchase was made.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Rhealthproducts.com or mailing us at: PO Box 490 Twisp WA. 98856